How do I add photos from my computer?
Are there specific image formats I must use?
Is there a limit on the size of the file I can upload?
What are the recommended specifications for images I want to upload?
How do I know if my image will be good quality when enlarged?
How do create a digital photo from a printed one?
Can I change the photos once they are uploaded?
How long will it take to upload my photo?
Does it matter what name I use as filename?
I don't see the photos I've uploaded...why?
Why do I get error messages when uploading photos?
Can I just mail or e-mail my photos?
How do I know if I own the copyrights to my photos?


How do I add photos from my computer?
You will have the ability to upload photos right from your hard drive in .jpg format. It is recommended that you use hi-res jpgs when uploading. To use the upload feature you will need to be using netscape or internet explorer.

You can access the Image Upload feature directly from the home page, interior pages and/or Banner Creator.

For explicit instructions, see our Image Upload Instructions page.

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Are there specific image formats I must use?
Yes. You must use images in the format .jpg or .jpeg.

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Is there a limit on the size of the file I can upload?
Yes, there is a 25 MB restriction, please keep in mind the larger the file the longer it takes to upload so be patient.

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What are the recommended specifications for images I want to upload?
Because the final banner will be up to 15 times the size of the online version you create, you'll want to upload the highest quality image you can. We recommend images between 150-300dpi. Your images can be 72dpi, however, you will want them at a very large size. Keep in mind that the online banner editing area is much smaller than the final printed banner. You need to plan for the size of the final banner, not the size of the online editing area. They are proportional to each other, so the scale of the images in the online editing area is correct. Just keep in mind the physical size of the banner you've chosen and how the image sizes to it for final printing.

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How do I know if my image will be good quality when enlarged?
The eZsign.com system is setup to handle this for you. Simply upload the largest, highest dpi jpg you have available and we'll do the rest. Our system automatically creates a thumbnail for use within the creator, but utilizes your high-resolution image for the final print.

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How do create a digital photo from a printed one?
To do this you'll need a scanner to scan the photo into your computer. If you want to get your photos up fast but do not have a scanner the fastest way is to take your photos to a place to have them scanned for you such as "kinkos" or a friend etc.. Tell the person scanning that the images should scan them large and at high resolution, 150-300dpi, and that the format is jpg.

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Can I change the photos once they are uploaded?
You may change photos as often as you like. Simply return to the image upload page and upload another image. You can also access the image upload feature directly from the banner creator interface.

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How long will it take to upload my photo?
Upload times will vary depending on the size of the file being uploaded, and the Internet connection speed. It is not unusual to wait for several minutes when uploading large files.

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Does it matter what name I use as filename?
Yes, filenames may only include A-Z, a-z, 0-9 and the '-' and '_' sign. No spaces or plus signs. They must also end on .jpg or .jpeg. Please make sure that your filename is a unique one. Don't use the filenames of your digital camera for example or filenames containing only the reg (oe-lao.jpg) or just simple numbers (01.jpg). There's a high chance that someone else uses the same filename and the uploaded picture gets overwritten.

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I don't see the photos I've uploaded...why?
There are several reasons a photo may not appear. Momentary Internet outages, browser misfires, incorrect formats, excessive file sizes, etc. The best thing to do is to reconfirm your file fits the specifications listed on eZsign.com, and re-upload. If at that point it still does not appear, you can contact us at 1.866.SIGNSEZ, or reps@ezsign.com for further assistance.

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Why do I get error messages when uploading photos?
There are 2 common errors. Invalid format and size restrictions. It is very important to save your images as .jpg and keep the files size down below the 25MB limit. The best thing to do is to reconfirm your file fits the specifications listed on eZsign.com, and re-upload. If at that point it still does not appear, you can contact us at 1.866.SIGNSEZ, or reps@ezsign.com for further assistance.

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Can I just mail or e-mail my photos?
You may e-mail your photos to us at custom@ezsign.com or mail them to us at:

eZsign.com
141 Verdi Street
Farmingdale, New York 11735

Photos will not be saved, they will be sent back with their completed order to the original sender.

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How do I know if I own the copyrights to my photos?
If you have photographed them, you own the copyrights. There are no forms to fill in or anything like that. All images photographed by you are copyright protected and owned by you. If you have purchased a photo from a stock photo company, than you are allowed to use the photo within the rights of the usage agreement. Any downloaded photos must be cleared with the site they were downloaded from, or the entity that created the photo.

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